At Amasco Organics, your satisfaction is very important to us.
We are committed to providing high-quality products, and we’re here to assist if you experience any issues with your order.
You may request a return or exchange under the following conditions:
• You received a damaged product
• You received the wrong item
• The product is defective or compromised
To be eligible, the item must be:
• Unused and in its original condition
• In its original packaging
• Reported within 48 hours of delivery
For health and safety reasons, certain items cannot be returned:
• Opened or used products
• Products without original packaging
• Perishable or consumable items once opened
If you need to request a return or exchange, follow these steps:
• Contact us within 48 hours of receiving your order
• Provide your order details (name, phone number, or order ID)
• Attach clear photos of the product (if damaged or incorrect)
• Wait for confirmation and next steps from our team
Once your request is approved:
• We will arrange for a replacement product
• Delivery or pickup arrangements will be communicated
• Exchanges will be processed as quickly as possible
Refunds are handled on a case-by-case basis.
If a refund is approved:
• It will be processed via the original payment method
• Processing time may vary depending on the payment channel
Please take note of the following:
• Always inspect your order upon delivery
• Report any issues immediately
• We reserve the right to decline returns that do not meet our policy conditions
If you have any questions or need help with a return or exchange, our team is here to assist you.
Contact us via WhatsApp, phone, or email for quick support.
